Return and refund policy

🛡️ Refund & Returns: The Merchant’s Agreement

Effective Date: 1/19/2026

At Tanks Treasures Candle Company, we want you to be thrilled with your loot. However, because our items are conjured specifically for you, we have specific rules for returns and exchanges. Please read this scroll carefully before completing your quest at checkout.

1. Digital Goods (Crochet Patterns)

The Short Version: All sales of digital PDF patterns are final.

Because digital files are delivered instantly by "arcane means" (email) and cannot be "returned" to our shelves, we do not offer refunds or exchanges on any crochet patterns created by Aly.

  • Exception: If you receive a corrupted file or the download link fails to work, please contact us at Support@shoptankstreasures.com so we can restore your access.

2. Physical Goods (White-Label Candles)

Our candles are custom-made through our white-label partners the moment you place your order. Because these are "printed-to-order," we cannot accept returns or exchanges if you change your mind or choose the wrong scent.

Damaged or Cursed Items: If your candle arrives broken (shattered glass) or there is a clear "critical fail" in the printing/manufacturing, we will make it right!

  • Timeline: You must notify us within 14 days of the delivery date.

  • Evidence: Please send a photo of the damaged item and the packaging to Support@shoptankstreasures.com.

  • Resolution: We will send a replacement at no cost to you or issue a refund if a replacement is unavailable.

3. Lost in the Wilderness (Shipping Issues)

If your tracking info says "Delivered" but your package is nowhere to be found, we recommend checking with your local town guard (Post Office) or neighbors first. TTCC is not responsible for items stolen after delivery. If the package is lost in transit (no tracking updates for 14+ days), please contact us so we can investigate the trail.

4. How to Initiate a Claim

If your physical items arrived damaged, follow these steps:

  1. Gather Evidence: Take clear photos of the damage.

  2. Send a Raven: Email us at Support@shoptankstreasures.com with your Order Number and the photos.

  3. The Verdict: We will review your claim and notify you of the approval or rejection of your refund/replacement within 3-5 business days.