Return and refund policy

Return & Refund Policy Effective Date: 1/08/2026

At Tank’s Treasures, every candle is poured with a story in mind. Whether it's a scent from the deep woods or a fantasy-inspired aroma, we strive for quality and satisfaction. Because our items are made-to-order and custom-crafted just for you, we’ve crafted this return and refund policy to be clear, fair, and built for adventurers like you.

🧾 Eligibility for Returns or Refunds We accept returns, replacements, or refunds only under the following conditions:

• The item arrives shattered, damaged, or defective

• The print/label is significantly different from what was ordered

• You received the wrong item or scent (due to our error)

• Your order was never delivered (after confirming with the shipping carrier)

You must contact us within 7 calendar days of receiving your item to be eligible. Claims made after this period may not be accepted.

📸 How to File a Return or Refund Request To start a return, replacement, or refund:

1. Email support@shoptankstreasures.com with:

   • Your order number

   • Photos of the item (showing the broken glass or defect)

   • A brief description of the issue

2. Our support team will respond within 1–2 business days.

3. If approved, we will issue:

   • A replacement at no cost, or

   • A full or partial refund, depending on the issue

There’s no need to send the broken item back unless otherwise stated. (Please dispose of broken glass carefully).

🛍️ Items NOT Eligible for Return Due to the custom, print-on-demand nature of our products, we cannot accept returns or issue refunds for:

• Scent Preference: “I don’t like the smell” or “It’s too strong/weak” (Scent is subjective, and we cannot resell a candle once it has been shipped)

• “Changed my mind” or “Don’t like it anymore” situations

• Items that have been burned, lit, or used

• Products marked “final sale” or “non-refundable”

• Orders with incorrect shipping information provided by customer

🔁 Exchanges Because every candle is made to order, we currently do not offer exchanges unless the item is defective or incorrect. Please read the scent descriptions carefully before purchasing.

🚚 Lost or Missing Packages If your package is marked as “delivered” but you didn’t receive it:

1. First, check with your neighbors or household members

2. Wait 48 hours after the delivery scan

3. Then contact us and we’ll help file a claim or send a replacement (if eligible)

If your order is lost in transit by the carrier, we’ll gladly replace it at no cost.

⏱️ Refund Timeline If your refund is approved, it will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

🔐 Our Commitment We stand behind the quality of every item. If something’s wrong, we’ll make it right. We're a small, passionate brand that values honesty and our fellow adventurers.

📬 Still Have Questions? Reach out anytime at support@shoptankstreasures.com or DM us on Instagram or TikTok @TanksTreasures.

We appreciate your support — now light a wick and enjoy the atmosphere!