Return and refund policy

Return & Refund Policy

Effective Date: 5/18/2025

At Tank’s Treasures, every product is made with adventure in mind. Whether it's a rugged hat or a color-changing camping mug, we strive for quality and satisfaction. Because many of our items are made-to-order and custom-printed just for you, we’ve crafted this return and refund policy to be clear, fair, and built for explorers like you.

🧾 Eligibility for Returns or Refunds

We accept returns, replacements, or refunds only under the following conditions:

  • The item arrives damaged, misprinted, or defective

  • The item is significantly different from what was ordered

  • You received the wrong item, color, or size (due to our error)

  • Your order was never delivered (after confirming with the shipping carrier)

You must contact us within 7 calendar days of receiving your item to be eligible. Claims made after this period may not be accepted.

📸 How to File a Return or Refund Request

To start a return, replacement, or refund:

  1. Email support@shoptankstreasures.com with:

    • Your order number

    • Photos of the item (showing damage/defect)

    • A brief description of the issue

  2. Our support team will respond within 1–2 business days.

  3. If approved, we will issue:

    • A replacement at no cost, or

    • A full or partial refund, depending on the issue

There’s no need to send the item back unless otherwise stated.

🛍️ Items NOT Eligible for Return

Due to the custom, print-on-demand nature of most of our products, we cannot accept returns or issue refunds for:

  • Wrong size, color, or style ordered by the customer
    (Please refer to the size chart before ordering)

  • “Changed my mind” or “Don’t like it anymore” situations

  • Items that have been used, washed, or worn

  • Products marked “final sale” or “non-refundable”

  • Orders with incorrect shipping information provided by customer

🔁 Exchanges

Because every product is made to order, we currently do not offer exchanges unless the item is defective or incorrect. For sizing, please check our sizing guides carefully before purchasing.

🚚 Lost or Missing Packages

If your package is marked as “delivered” but you didn’t receive it:

  • First, check with your neighbors or household members

  • Wait 48 hours after the delivery scan

  • Then contact us and we’ll help file a claim or send a replacement (if eligible)

If your order is lost in transit, we’ll gladly replace it at no cost.

⏱️ Refund Timeline

If your refund is approved, it will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

🔐 Our Commitment

We stand behind the quality of every item. If something’s wrong, we’ll make it right. We're a small, passionate brand that values honesty and our fellow adventurers.

📬 Still Have Questions?

Reach out anytime at support@shoptankstreasures.com or DM us on Instagram or TikTok @TanksTreasures.

We appreciate your support — now get back out there and explore!